TERMS AND CONDITIONS

We have a – 14 Days No Questions Asked Return Policy for Eyeglasses & Contact Lenses and 7 Days for Sunglasses (please refer terms & conditions below)

This Agreement for the Terms and Conditions of use of the Company’s Website/s (hereinafter referred to as ‘Agreement’) describes certain terms and conditions to access and use the Website/s of the Eyepearls.com (registered Pearls Global & hereinafter referred to as ‘Company’) by a visitor or a registered user and order products (hereinafter referred to as the “End User”, “You” or “Your”)

1. Policy for NDNC

By using the website and/or registering Yourself at Eyepearls.com You authorize us to contact You via email or phone call or sms or whatsapp or social media channels  and offer You our services, imparting product knowledge, offer promotional offers running on website & offers offered by the associated third parties, for which reasons, personally identifiable information may be collected. And Irrespective of the fact if also You have registered Yourself under DND or DNC or NCPR service, You still authorize us to give You a call from the Eyepearls  for the above mentioned purposes till 45 days of Your registration with us. This Privacy Policy covers Eyepearl’s treatment of personally identifiable information that Lenskart collects when You are on the Eyepearls.com web site, and when You use Eyepearls  services. This policy also covers Eyepearls  treatment of any personally identifiable information that Eyepearls.com  business partners share with Eyeperals.com. This policy does not apply to the practices of companies that Eyepearls  does not own or control or to people that Eyepearls  does not employ or manage. Eyepearls.com  collects personally identifiable information when You register for a Lenskart account, when You use certain Eyepearls.com  products or services, when You visit Eyepearls pages, and when You enter promotions. Eyepearls.com  may also receive personally identifiable information from our business partners. When You register with Eyepearls.com, we ask for Your first name, last name, contact no, email, Date of birth and gender. Once You register with Eyepearls.com  and sign in to our services, You are not anonymous to us. Also during registration, You may be requested to register Your mobile phone and email id, or other device to receive text messages, notifications, and other services to Your wireless device. By registration You authorize us to send sms/email alerts/whatsapp message (Template & Session),Social media messages to You for Your login details and any other service requirements or some advertising messages/emails from us.

2. ACCEPTANCE OF TERMS OF USE

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THE COMPANY RESERVES THE RIGHT TO ALTER, AMEND AND MODIFY THESE TERMS AND CONDITIONS AT ITS SOLE DISCRETION. ALL SUCH AMENDMENTS AND MODIFICATIONS WILL BE DULY NOTIFIED ON THIS WEBSITE. IF YOU ARE NOT AGREEABLE TO THE TERMS AND CONDITIONS WE REQUEST YOU NOT TO ACCESS THIS WEBSITE.

You expressly agree to be bound by this Agreement, irrespective of whether You are a registered member or a visitor, by using the information, tools, features and functionality located on this website. As such, You agree to be bound by the terms and conditions detailed herein.

The Company recommends that, irrespective of whether You are a Visitor or a Registered Member who proposes to utilize the Service provided by the Company, to carefully read all the terms and conditions as provided herein. The said terms and conditions displayed are recommended to be saved for any future reference and for Your own records. Or You may even take a print out of the same.

Eyepearls.com clearly  states that the Services provided or offered by this Website and the Agreement which You are required to be bound by is meant only for individuals/entities who are permitted to enter into and be bound by a legal contract as per the prevalent laws. In the event, if You are not legally permitted to enter into a contract or are for some reason either due to Your age or any other reason not permitted to enter into an Agreement, then, You are not permitted to utilize the Services provided by this Website or enter into this Agreement. In the alternative You could order Products under parental supervision.

Your acceptance of this Agreement and utilization of Services implies and You expressly and implicitly represent to the Company that You are of the legal contracting age or operating under parental supervision and nothing will invalidate this Agreement. The Company has the right to bind You and Your parents to this Agreement.

In the event that You are representing certain individual/s, company/ies, third parties or any entities, in any capacity, then, You expressly confirm that You have the valid authority and the right to do so for and on behalf of them. By entering into this Agreement, You state that You have the right to bind such individual/s, company/ies, third parties or any entities to this Agreement.

The Services made available on or through this Website has been made available to You for the specific purpose of enabling Users to purchase original merchandise such as eyewear (which includes both spectacles and contact lens) , watches and bags from various high end brands (collectively, “Products”). It is not intended to be providing You with any nature of certification, guarantee or warranty or any professional advice and is a mere information and guidance. By accessing, browsing and using this Website/s, You agree and acknowledge that You understand this limited and restricted use, and agree that You will not rely on the information and materials contained in this Website for any purposes except as is intended. You further agree that in all actual matters, You are ultimately responsible for determining Your specific requirements.

You are strictly prohibited from unauthorized use of our systems or this Website/s, including but not limited to unauthorized entry into our systems, misuse of passwords, or misuse of any information posted to this Website.

You acknowledge that the Company may disclose and transfer any information that You provide through this Website to (i) our affiliate or information providers, (ii) to any third party but strictly with Your permission, or (iii) if we are legally bound to disclose any information due to compulsions under law. You consent to the transmission, transfer or processing of such information to, or through, any country in the world, as we deem necessary or appropriate, and by using and providing information through this Website You agree to such transfers.

You expressly agree and acknowledge that usage of the Website/s may be monitored, tracked and recorded. As such, You expressly consent to such monitoring, tracking and recording.

You are responsible for being familiar with the current version of these Terms and Conditions posted on the Website during each session. By the continued accessing of this Website or the Services, You implicitly agree to be bound by the revised terms and conditions. Any such revisions will be duly posted on this Website and the Company may, if it chooses, send You an e-mail in this regard.

3. Eyeglasses at Rs.899 offer’s Terms and Conditions:

This offer is applicable on the following brand collection – Garry Scott

Offer is valid till 2^nd February 2022. (date inclusive).

Returns and exchange of the products will be done within 14 days from the date of delivery.

By choosing to go for this offer, the customer hereby confirms that he/she has studied these detailed Terms and Conditions and agrees to be bound by the same.

Every person who desires to avail this offer may do so pursuant to independent inquiry, investigation and analysis and shall not have any claim against Eyepearls.com, its employees, directors, representatives or affiliates whatsoever by reason of any loss which may be suffered by such person consequent to or in connection with the sale, whether by reason of anything stated or omitted to be stated herein.

Eyepearls.com (Registered under name of Pearls Global) reserves the right to amend or modify these terms (including price) without giving any kind of prior intimation.

These T&C’s are governed under the laws of India. All disputes will be settled in the exclusive jurisdiction of the courts of J&K.

The product images shown under this offer are for illustration purposes only and may not be an exact representation of the product.

The Company reserves the right to change the product images and specifications at any time without any prior notice.

For more information or queries, get in touch here: [email protected]

*In additions of these the terms of use on the Eyepearls.com website shall also be applicable.

4. DESCRIPTION OF SERVICE AND PRODUCTS

The Company provides an opportunity for You to purchase the Products from high end manufacturers and retailers. Upon placing order, the Company shall ship the Product to You and will be entitled to its payment for the Services.

All Products and information displayed on the Website/s constitute an “invitation to offer”. Your order for purchase constitutes Your “offer” which shall be subject to the terms and conditions as detailed in this Agreement. The Company may accept or reject Your offer in its sole discretion which cannot be contested by You.

The Company, to the best of its knowledge, has displayed or attempts to display on the Website/s as accurately as is possible, colours of the Products that is displayed on the Website/s. However, the colours visible to You is solely dependent on Your monitor. Hence, no guarantee is provided by the Company regarding Your visibility of the colours on the Website/s.

The Company does not provide any warranty or guarantee that the Product descriptions are accurate, complete, reliable, current, or error-free. If a Product offered by the Website/s is not as described, Your sole remedy is to return it in unused, unsoiled and resale condition. The Company currently offers You the following:

1. Eyewear through its website www.eyepearls.com The Company offers a large selection of contact lenses and related products, along with information which will inform and guide You to make the Purchase.

5. YOUR OBLIGATION AND COVENATS TOWARDS THE PRODUCTS

In addition to Your other covenants in this Agreement, by ordering Product/s on the Website/s You acknowledge and agree that:
(a) You have a written and valid prescription from a doctor regarding Your prescription glasses or lenses and the information supplied to the Company will be accurate;
(b) You consent to the Company contacting Your doctor to verify the authenticity of the prescription if required;
(c) That any non-delivery or wrong delivery of the Products by the Company due to error in the information provided by You, then, any re-delivery cost in addition to the initial cost will be billed to You;
(d) All information provided by You including Your contact details, name and address, bank or credit card details are Yours and authentic and there is no misrepresentation or fraudulent act from Your end;
(e) That before placing an order You will check the Product description carefully. By placing an order for a Product You agree to be bound by the conditions of sale included in the item’s description.

6. ORDERS and SUPPLY OF PRODUCTS

(a) You will have to submit Your Order for the purchase of the Product as detailed under the Website/s or You can e-mail us at [email protected] or contact us on live chat though whatsapp, website chat or  facebook chat.
(b) Once the order is submitted witit an express intention to purchase the Product and the same may not be cancelled except You intimate us within 3 hours of order placement by dropping an email to [email protected] with subject line mentioning Order number and Reason for cancellation. All order cancelled after 3 hrs of order placement can be cancelled on sole discretion of eyeprals.com (Company)
(c) Based on the information provided by You and subject to the Company’s verification of the same, the Orders will be accepted by the Company for processing.
(d) All orders will be processed once the Company receives the payment for the Product.
(e) You acknowledge that with respect to prescription glasses the Company reserves the right to verify the same with Your prescribing doctor as well as independent qualified optician. And the acceptance of the order by the Company is subject to the same.
(f) All orders will be confirmed via e-mail.
(g) The Company will use its best efforts to ensure that order placed by You is successfully processed subject to the availability of the Product/s. In the event the Product/s is sold out or unavailable, the Company will intimate You regarding the same and either refund Your money or provide You with an opportunity to purchase a different Product of the same value.

7. PRICING AND PAYMENT

(a) The prices for Product/s are described on the Website/s and are incorporated into these terms by reference. All prices are in Indian rupees. The prices, products and services are subject to change at the Company’s discretion.

(b) All prices are exclusive of any tax that may be required to be remitted to tax authorities.

(c) The Company will use its best efforts to ensure that the accuracy of the prices and price related information stated on the Website/s. The Company does not make any representation that the prices quoted on the Website/s will match the offers provided by stores.

(d) In the event of any inadvertent mistake by the Company in quoting the price, the Company will notify You of the error before Your payment is processed. You will then have the choice to either accept the correct price or to cancel Your Order.

(e) The Company accepts the following form of payments: a) Online payment via Credit Card, Debit Card, Net Banking and Paypal b) Cash on Delivery on limited locations c) Cash Deposit on our bank account

(f) You agree, understand, confirm and state that the card details provided by You to transact on the Website will be correct, accurate and is owned by You. In the event You use the card belonging to any third party, then, You confirm that You have been authorized to or expressly permitted by such third party to use the card for making payments.

(g) The Company will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on the User and the onus to ‘prove otherwise’ shall be exclusively on the User.

(h) In addition to all other remedies available under law and equity and as detailed under this Agreement, the Company reserves the right to recover the cost of Product/s, collection charges, attorney’s charges etc., from an User using the Website/s fraudulently. Further, the Company reserves the right to initiate legal proceedings against such persons for fraudulent use of the Website/s and any other unlawful acts or acts or omissions in breach of these terms and conditions.

8. DELIVERY AND CANCELLATION

 

(a) The Company expressly disclaims any guarantee of exactness as to the finish and appearance of the final Product/s as ordered by You based on the display on the Website/s. The quality of any Product/s, Services, information, or other material purchased or obtained by You through the Website/s may not meet Your expectations. There may be alteration with respect to You Order. This will be intimated to You by the Company. If You do not agree with the same, the Company will provide You an opportunity to wither receive a full refund or a voucher to be redeemed against the purchase of the alternative Product of the same value.

(b) Title and risk of loss for all Product/s ordered by You shall pass on to You upon the Company’s shipment to the shipping carrier.

(c) The Company will make the delivery on a ‘best effort’ basis after acceptance of Your order. Subject to events beyond the Company’s control, the Product/s will be shipped within 7 days of the acceptance of the order.

(d) The Company will communicate the dispatch details to You and will ship the Product/s to the mailing address provided by You while placing the order. If You do not receive the Product/s within a reasonable period of time, You should immediately notify the Company.

(e) You have an obligation to forthwith check the Product/s for accuracy upon receipt of the same.

(f) The Company reserves the right to cancel an order in case the order request is not acceptable to the Company. Upon such cancellation, the Company will refund the money to You. Any such cancellation shall be at the sole discretion of the Company and You will have no right to contest the same. The reasons for cancellation could be due to non-availability of the Product/s, in accuracy in Product or pricing information or due to reasons of any fraud or wrong usage of payment mechanism adopted by You. Any cancellation will be intimated to You by the Company.

(g) In the event You desire to cancel any order, then, such cancellation must be done prior to the ’s dispatch of the Product/s to You. Once dispatched, the Company will not accept any cancellation request from Your end.

9. STORAGE, DELETION OR TRANSPORT OF DATA            

The Company states that the data provided by You shall belong solely and exclusively to You. As such, You are permitted to remove or delete the data, so provided, either in full or any portion, at any point in time as You desire. The Company requests You to notify the Company of such removal or deletion.

In the event, You desire the Company to remove or delete all or any portion of the data belonging to You, then, the same needs to be provided in writing to the Company. Upon receipt of such written request, the Company will do the needful forthwith and notify You of the same. The Company will not retain any copies of such data on its server or in any other place.

In this regard, the Company warrants that it cannot access such deleted material at any point in time. Any contact, information or access that the Company had towards such data or material or accounts will cease forthwith. However, certain portions of Your data, which the Company had maintained on its servers may remain either in backups or in transaction logs. These are maintained only for the specific purpose of backup or to provide Services to You in the event of any malfunction or damage to our server in order to ensure continuity of our service without disruption.

10. COMMUNICATION

 

11. RETURN, REFUND OR EXCHANGE POLICY

 

The Company provides You a return, refund or exchange opportunity on Your purchase through the website, in the event You are unhappy You’re Your purchase provided You meet with the following conditions:

(a) The request for return, exchange or refund should be raised within 14 (fourteen) days of the receipt of the products from our Website;

(b) The price tag and any other identification tag, the invoice and the original packing must be intact and sent back;

(c) The product should not have been used or should not have any dirt or scratches or tear or in short should not be rendered unsellable;

(d) You need to mention Your order number, the date of order and Your date of receipt;

(e) Ensure that the return package is appropriately sealed and sent to the Company as any damage in transit will continue to be Your responsibility and this policy will cease to be applicable;

(f) The Company has a dedicated team which will check the returned products and their decision of Your request will be final to accept or reject;

(g) In case Your request is accepted by our team, we would refund You an amount upto Rs. 100 towards the shipping cost or provide You with an voucher;

(h) To request for a return, refund or exchange, please cont